The Know Group appoints new manager for Liverpool hotel

Simon Mason has been named as the new GM at The Richmond, Liverpool

A new general manager has taken the reigns at four-star hotel the Richmond Hotel in Liverpool.

Simon Mason has joined the 152-bedroom property, which is owned and operated by the Know Group, from his role with the operations manager at Holiday Inn at Lime Street, where he has been for the last years.

He takes over from Joe Little, who has now stepped up to the position of operations manager with Know Group and will now over both The Richmond and The Townhouse Chester, as well as sister company Love Thy Neighbour which is due to open a third site this spring.

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Mason in his new role will be responsible for the delivery of excellent customer service and guest experience, as well as leading the quality of the food and beverage element of the hotel, which includes weddings, conference and the R Bar and Brasserie.

He said: “I’m thrilled to have taken up post as general manager and very much looking forward to getting to know the team and working with them on building the best customer stays we can. There is so much opportunity here and I’m very much looking forward to realigning with the Liverpool business community too.

“Liverpool is a great city – there is so much culture and so much to do, it’s truly thriving and vivacious! It’s great to embrace the city’s enthusiasm and sense of fun and translate that to visiting tourists through the way we deliver customer service. It’s definitely what I want to build up even further at The Richmond.”

CEO of The Know Group Steven Hesketh said: “Joe has left a fantastic legacy and Simon has a great amount of experience to help take over the reigns seamlessly here. We are a growing and ambitious company with lots in the pipeline so having someone like Simon on board is a great asset to the business and we’d like to officially welcome him to the team.”

The Know Collection, owned and operated by Steven and Nicola Hesketh, consists of The Richmond Hotel, Liverpool and The Townhouse, Chester, Love They Neighbour, Liverpool and Manchester, Piri Piri Express franchise and Know Finance and Know Property Services, as well as the Know Hospitality Academy.

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Zoe Monk

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