The UK-born star — who plays Jo Wilson in the US sitcom Grey’s Anatomy; is the voice of Lara Croft in the 2013 Tomb Raider video game, and is also famous for her role as Catherine Middleton in the film William & Kate — called for her fans to retweet her complaint.
“Dear @CoworthParkUK I booked my single mum sis in for a massage she had to cancel because her son was in the HOSPITAL!now you are refusing… To let her rebook. I will NEVER book @CoworthParkUK again.Absolutely terrible.I will let everyone know how little u care about ur clientele,” Luddington tweeted at 11:30am.
Hundreds of Luddington fans shared her outrage at the hotel, which is part of The Dorchester Collection and has 3951 Twitter followers, with more than 500 retweets of the original message and dozens of comments of support.
“Please can every1 RT my last 2 tweets. I want that hotel to know how disgusted I am. A gift card that was supposed2be a treat for her ruined,” she said in another tweet.
More than two hours later, @Coworth Park replied: “We’re very sorry to read this & are looking into it. Please DM us your contact details so we can be in touch. Thank you”
The next day, Luddington confirmed in reply to another Tweet that the hotel had: “Contacted my sis&apologized.She has been reimbursed her gift”.