Luxury Family Hotels has announced its plans to introduce a leadership programme designed to improve guest experience and loyalty.
The programme, beginning February, will achieve this by developing leadership and management skills within its properties.
It has been developed in partnership with Performance Impact, which focuses on transformational change within businesses.
Its first year will comprise four modules, titled ‘The Business’, ‘The Journey’, ‘The People’ and ‘The Leaders’.
Performance Impact’s director and founder Veronica Burke commented: “I am delighted to be a partner in such an ambitious and visionary development programme. Leadership is vital at all levels in the Industry and this opportunity will provide a critical benchmark for excellence.”
Luxury Family Hotels managing director Simon Maguire, meanwhile, added: “It’s a great time to be part of Luxury Family Hotels and we are investing heavily in our product including the current full refurbishment of Fowey Hall Hotel which is due to re-open in mid-February.
“In line with this, it’s vital that we invest in our people. The Leadership Programme is designed to empower our leaders to make informed decisions that will enhance our hotels and our customer experience.”