Neil and Zoe Kedward, owners of the Grove of Narberth in Wales, are not standing still as the business emerges from the pandemic, with expansion and staff wellbeing on the front foot.
Speaking to BH as cover stars of the new October edition of the magazine, the Kedwards, who run the hotel as part of their wider Seren Collection, discuss scaling up business, signing off on new development projects and increasing headcount to ensure the Grove of Narberth builds back better after the last 12 months.
Also in this issue, we speak to Jorge De Jesus, general manager at Beaverbrook as the Surrey hotel opens its first London outpost.
In partnership with Cadogan Estates, the luxury Beaverbrook Townhouse is the result of a £25m development project that has seen the transformation of two Georgian townhouses on Sloane Street opposite the Grade-II listed Cadogan Place Gardens into the London extension of the country club, hotel and spa which opened in August 2017.
Nassar Khalil, CEO at Rogue City Hotels talks to BH about the launch of his pioneering new hotel group that looks set to challenge the industry norm, with three properties set to open over the next three years.
Hand Picked Hotels’ ops director Douglas Waddell shares how the company is faring in the battle to recruit new staff and explains which techniques have worked well when it comes to retention and training.