The Devonshire Arms Hotel & Spa has announced the appointment of a new general manager.
The four-star hotel in Bolton Abbey has welcomed James O’Donnell to the role, taking over from Adam Dyke who left last month to join Chewton Glen as operations director.
O’Donnell joins from Slaley Hall Golf Hotel and Spa in Northumberland, a four red star, 1,000 acres leisure resort, where he successfully turned around the profitability of this diverse property as hotel manager.
Prior to this, he was hotel manager at the five-star Seaham Hall.
He has also completed a Master Innholder’s St. Julian’s Scholarship, which included studies at Ecole Hôtelière de Lausanne, Switzerland.
In his new role, O’Donnell will work on the existing success of The Devonshire Arms, to raise its reputation for excellence and take customer service to greater heights, with emphasis on dining in the hotel’s two restaurants, the 3 AA Rosette, The Burlington Restaurant and The Brasserie.
Regarding his new role, O’Donnell commented: “In some ways an iconic property, such as The Dev, which has such a loyal following of visitors to the Dales can be even more of a challenge. Nevertheless, I am looking forward to working with the team here to find ways in which I can help them with their professional development, as well as fine tune the high standards that we offer at the hotel, delighting our guests even more – whether they are loyal, or new to us.”
Richard Palmer, managing director of The Devonshire Hotels and Restaurant Group, added: “It’s a pleasure to welcome James to the role of General Manager. He brings with him a classical hospitality education and a thorough understanding and passion for luxury hospitality, which he has gained from the vast hands-on experience he has achieved throughout his career.
James’ customer facing skills and leadership traits, coupled with a proven track record of commercial success, made him an outstanding candidate for this important role.”
The Devonshire Hotel & Spa has been owned by several Dukes of Devonshire since 1753, with 40 individually-designed bedrooms housed in the Old and New Wings of the hotel.
Head chef, Paul Leonard, joins the hotel in July 2017 from Isle of Eriska, one of Scotland’s leading hotels, with a Michelin-starred restaurant.