New laundry pledge promises new protocols for hotels to better protect staff and customers


Two industry associations have joined together to create a new laundry pledge that has been designed to ensure the safe handling of linen and textiles for hospitality businesses.

The Textile Services Association (TSA) has partnered with UKHospitality to produce the ‘Rest Assured Pledge’, a package of advice, guidance and certification to help protect both staff and customers and instil confidence in guests going forward.

The Pledge includes a Rest Assured certificate that TSA laundries can give to hospitality operators to display, verifying that their linens and towels have been hygienically cleaned. 

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The Pledge includes a 16-point coronavirus briefing for hospitality operators, which covers a wide range of topics, from the basics, like keeping clean and dirty linen segregated; the practical, such as storing soiled linen for collection on a ground floor, near to an external exit but away from public foot flow; and the advanced, including dealing with dirty linen of a guest who develops Covid-19 symptoms.

The Rest Assured Pledge guidance, documents and marketing materials are available to download from the resource library at 

There’s also a brochure, called Stronger Together, giving TSA members an overview of the Pledge package.

“Going forward, it’s critical that laundries and hospitality operators are able to meet new operational procedures to protect staff and customers,” says David Stevens, CEO of the TSA. “Hospitality needs laundries, and laundries need the hospitality industry. We are two sides of the same coin and we are stronger together. The Rest Assured Pledge will help us meet the challenges of the new normal.”

Tags : cleaningcleanlinesshotelsINDUSTRYlaundrypledge
Zoe Monk

The author Zoe Monk

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