Journey has announced the appointment of Susanne Williams as its new Revenue and Systems Director.
In the newly-created role, Williams will lead on Journey’s ambitious sales growth of revenue management department in the UK and globally.
She has extensive first hand experience working within the luxury hospitality industry, having spent over twenty years in the industry, including roles as; front of house manager for a number of luxury hotels, rooms division manager for a global brand and latterly held senior General Management roles in the UK before launching a Sales and Revenue Management agency.
By combining her extensive commercial knowledge and experience of working in the hospitality industry and with Journey’s leading revenue management programme, the company is well positioned to achieve further growth.
CEO, Simon Bullingham commented: “I am delighted to be able to welcome Susanne to the team, and look forward to working with her to drive this expanding area of our business business forward. Susanne brings a wealth of experience with her and understands Hoteliers pain points which will be invaluable in supporting continued growth in our core UK markets, as well as building our business overseas”.
On starting her new role, Williams said: “Having worked with numerous hotels across the UK, joining a fast paced creative digital agency like Journey feels like a natural fit. The Digital team are second to none, the energy and creativity delivers results for our hotels and I can’t wait to contribute to that.”
Formerly in the role of Managing Director and Director of Sales, Susanne was accountable for sales and revenue and management for pricing and distribution for a range of hotel brands and groups in the UK.
Journey delivers an end-to-end revenue management programme designed to increase and optimise hotels’ financial performance through an innovative and commercially proven methodology, combined with leading technology.
Employing more than 90 hotel experts in six offices and operating on four continents, Journey serves more than 500 hotels located in 22 countries.