Over half of Brits confused about leaving a tip says AA survey


54% of British diners find the UK tipping etiquette confusing, according to a new survey from AA.

The survey of 19,317 restaurant-goers on the topic on tipping, found that over half of customers said they felt awkward about tipping because they were concerned their tips would not go to the waiting staff.

It also highlighted the confusion still surrounding the issue, with a third of customers never know how much they should tip. Young people were the most confused about this and over half felt the most inclined not to tip at all.

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Uncertainties around using credit card machines to add a tip affected 75 per cent of the over 55s, while a third of Brits overall found the process confusing.

As a result of these findings, an independent survey found that 81 per cent of restaurants would welcome clear legislation on where money from tips should go.

Caroline Walford, customer support manager, AA Hotel and Hospitality Services said:

“Tipping is optional and while there is no legal obligation to leave one, our research brings to light a social dilemma affecting the majority of British diners. Perhaps this survey points towards a lingering British embarrassment surrounding money or perhaps it’s time for more clarity for both consumers and those in the hospitality industry. It’s always advisable to ask whether the service charge is included on a bill at the end of a meal. If not, a standard tip tends to be 10% of the total. However, this amount is discretionary and if your service or dining experience has been exceptionally good or unusually disappointing the amount you leave can reflect your experience accordingly.”

Tags : hospitalityhospitality servicesHotelsurveytip
Zoe Monk

The author Zoe Monk

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