Plymouth hotel and wedding venue in crisis as entire cleaning team quits on same day


A hotel and wedding venue near Plymouth has been hit with a staff crisis after its entire cleaning team quit their jobs on the same day.

Six housekeeping employees at Kitley House Hotel in Yealmpton unexpectedly walked out of their jobs earlier this week, reportedly in protest to the ‘unacceptable’ working conditions they experienced, including heaving lifting and other health and safety concerns.

The 500-year-old Grade-I hotel is owned by the Bastard family and underwent a refit and refurbishment last year to improve standards and service at the four-star property.

Story continues below

The venue closes for maintenance work on January 8 and management hope to appoint a new cleaning team by the time the hotel reopens on January 19.

It said that it had made ‘temporary cleaning arrangements’ until the closure next week so that weddings and other functions can still go ahead.

Speaking to Plymouth Live, a spokesperson for Kitley House Hotel said: “Following considerable recent investment in the restoration and refurbishment of Kitley House Hotel, we strive to maintain quality across all areas of our service.

“As a four-star hotel, our guests expect consistent, high standards of cleanliness in their rooms and the housekeeping team was asked to meet these.

“This week, our long-standing housekeeping staff of six unfortunately decided to walk out without prior notice.

“The hotel is due to close for pre-planned maintenance work for 10 days from January 8, so we have made temporary cleaning arrangements until our closure next week, and we will arrange a longer-term solution by the time we re-open on the 19.”

The Bastard family bought Kitley House Hotel last year for the second time, having first owned the property almost 20 years ago.

They sold the business to the former general manager of Moat House in Plymouth, Andrew Huckerby in 1999, to be run under his company Peninsular Hospitality Hotels Ltd.

When the firm went into administration, it was bought by Yealmpton Hospitality in 2012 before being taken over once again by the Bastard family last year.

Tags : hotelshousekeepingHRstaffvenuewedding
Zoe Monk

The author Zoe Monk

Leave a Response