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Raithwaite Estate to emerge from lockdown in July with newly-rebranded identity

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The former Raithwaite Estate is to reopen on July 15 with a new name and brand identity, becoming known as Raithwaite Sandsend.

The rebrand marks the start of Raithwaite’s multi-million pound, planned renovation and development programme, which will continue into 2021.

The new name and brand makes reference to the iconic location of Sandsend Beach in Yorkshire.

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Toby Hunter, owner of Raithwaite Sandsend commented “We are excited to re-open with the new branding in place and we look forward to sharing our extensive development and renovation programme shortly, which is due to commence from Q4 2020, and continue on into 2021.”

As part of the reopening, the site has also re-mastered the guest experience to adhere to new distancing rules and ensure guests feel confident about cleanliness and hygiene during their stay.

Raithwaite Sandsend comprises 73 bedrooms in total but only 64 will be available for the re-opening and pillows, duvets and linen will be quarantined for 72 hours in designated rooms. The restaurant, conservatory and bar areas have been adapted to respect the social distancing guidelines and the restaurant capacity has been reduced to 60%.

Tags : HOTEL MANAGEMENThotelsJulyRaithwaite EstateRaithwaite SandsendrebrandreopeningYorkshire
Zoe Monk

The author Zoe Monk

1 Comment

  1. To the manager.

    I would normally send an email saying how nice our stay was but unfortunately I cannot do that.

    Both me and my husband are key workers and have worked non stop during all the lockdowns, I had booked our stay originally in 2019 in the keep, the lady on the phone was so helpful and that is the only time I received a helpful service from a member of staff. 

    I then needed to rebook and was informed that you had a lovely available but just as I was going to confirm our booking I was informed that room was not available (why tell me about it). We were then booked in a roomy room in the hall.

    Two days before our stay I received what you call a courtesy call (I think your staff need to understand the word courtesy) this call was to tell me the restaurant is full every night of our stay but we can have room service and you can pay an extra £5 for this every night. 

    Once we arrived we were greeted by a very rude patronising old man who told us to move and then he went to talk to his friend driving the silver van, then your reception ladies (who need to be trained in manners and professionalism) the lady call Lucy took us to our room, not sure why she did this.

    We ate out every night in whitby but looking at your restaurant reviews I’m glad we did and the thought of my food being walked through your reception is very unhygienic especially in covid times.

    Breakfast we were told by Lucy to pop down in the morning does get busy between 8 and 9, the first morning was fine only to be given a dirty cup and jam jars that had been used. We received a note in the room to then book breakfast which I did 8.45am but every morning there was a problem and they could not find us, today was the final straw after 30 minute wait we were greeted with burnt scrambled egg. 

    The bathroom had a light that did not work and the toilet gurgled throughout the night obviously when other guests went to the toilet. 

    Our five night stay was suppose to be a relaxing stay at the Raithwaite but we were driven away each day as you were so unaccomadating.

    I can assure you we will never return and I will not be giving any positive feedback to others in mine or my husbands proffesions. 

    Please please don’t use covid as an excuse you have had months to get your acts together. 

    I would appreciate the name of your directors please.

    Mrs Rachel Bunce MDE

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