Scotland’s top hoteliers submit ‘critical’ 3-point reassurance plan to First Minister


Nearly 100 of Scotland’s leading hoteliers and restaurateurs have endorsed an urgent call for more clarity and guidance from the Scottish Government regarding hospitality opening arrangements, or risk a deeper, damaging malaise in the sector. 

The campaign, which is being coordinated by Glenapp Castle in Ayrshire, highlights the stresses and strains that businesses within the hospitality sector are facing as they find it difficult to prepare and react to the consequences of each new restriction. 

The lack of detailed information is directly impacting bookings, in particular over Christmas and New Year, a period of critical importance to protecting the hospitality industry’s financial stability.

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The campaign has gained support from many influential names within the hospitality sector, including: Prestonfield House Hotel and The Dunstane Houses in Edinburgh, Kincraig Castle Hotel in the Highlands, The Airds Hotel & Restaurant, Port Appin, The Marcliffe Hotel and Spa in Aberdeen and Tom Kitchin of The Kitchin. 

In a letter to the First Minister, Jill Chalmers, Managing Director of Glenapp Castle outlined a 3 point ‘Reassurance Plan’:

The hospitality sector urgently requires: 

1. Details now in order to prepare for tier changes and more evidence for these changes 

a.      We need to know now cross-border and cross regional travel plans and whether people can travel freely, as these unknowns significantly impact business 

2. Confirmation of the future tier system up to end of December, received immediately – different tier systems affect stock validity and whether alcohol can be sold in public areas thus heavily affecting our margins

a.                  Future changes to numbers within social bubbles for indoor and outdoor activity.

3. We urgently need to know plans for a possible January lockdown and, with it, specific dates so we can plan any temporary closure periods accordingly

Jill Chalmers commented: ‘’It is impossible for hotels in Scotland to operate professionally with such scarce details. We acutely understand the wider picture and the health of the public being of the utmost importance, but we have struggled for long enough and sadly seen too many redundancies and closures across the sector. 

“Without these urgent detailed answers about exact opening dates and tier structures, the sector will suffer a deeper malaise throughout December and into 2021, and Scotland will be left with a permanent economic scar caused by the collapse of so many hotels and restaurants’’. 

The Scottish hoteliers, restaurateurs and suppliers who have endorsed the letter are listed below:

Tom Kitchin, The Kitchin, Owner

Shirley Mowat, Owner, The Dunstane Houses

James Thomson, Owner, Prestonfield House Hotel & The Witchery

Ray Grant, Owner, Kincraig Castle Hotel

Jenny Mckivragan, Director, Airds Hotel

Shaun McKivragan, Director, Airds Hotel

Stewart Spence, Owner, Marcliffe Hotel

Cyrus Rustom Todiwala, Director, Cafe Spice

Amy Cullen, Sales Manager, SCHLOSS Roxburghe Hotel & Golf Course

Frances Ryan, Owner, Crinan Hotel

Maryanne Macleod, Co-Owner, The Old Inn & Waterfront Bunkhouse

David Fraser Sutherland, Director, Oldtown of Leys House, Inverness

Bill Burnett, Regional GM, Staybridge Suites, Cycas Hospitality

Hans Rissmann, Owner, Strathaven Hotel

Les Solley, Hotel Director, Best Western Kings Manor Hotel

Manny Baber, General Manager, Sleeperz Hotel, Dundee

Graeme Allen, Owner, Kinloch House Hotel

Isabelle Macdonald, Owner, Kinloch House Hotel

Marco Truffelli, Managing Director, Rufflets Hotel, St Andrews

Graeme Gibson, General Manager, Yotel Glasgow

Susan Craig, General Manager, Holiday Inn Express, Edinburgh

Nicholas Pattie, Director, Loch Rannoch Estate

Niall Thompson, General Manager, Fonab Castle Hotel

Tristan Nesbitt, Cluster General Manager, Marriott International

Dan Rose-Bristow, Owner, The Torridon 

David Ibbotson, Owner, Knockinaam Lodge

William Cross, Owner, Cringletie Estate

John MacLellan, Owner, The Old Mill Inn, Pitlochry

Jill Darling, General Manager, Market Street Hotel

David Myers, CEO, Sleeperz Hotels

Robin Sheppard, Chairman and Co-Founder, Bespoke Hotels

Sarah Williamson, Business & Talent Manager, Surgeons Quarter & Ten Hill Place Hotel

Mark Forrester, Owner / Chairman, Rufflets Hotel and 80 Days Digital Marketing Agency 

Janice Fisher, General Manager, NOVOTEL Glasgow

Colin Gunn, Niall O’Shaughnessy, Moxy Aberdeen Airport

Colin Thompson, Owner, Dornoch Castle Hotel

Roddy Watt, CEO, The Hotel Management Company

Peter Dornom, General Manager, Norton House Hotel & Spa

Phil Scott, General Manager, Links House, Dornoch

Niall O’Shaughnessy, Cluster General Manager, Jurys Inn, Glasgow

Tanja Lister, Owner, Kylesku 

Alastair Scoular, Owner, Steam Packet Hotel Company

Andrew Ovenstone, Group Operations Director, Dakota Hotels

Andrew Mowat, Director, Seaview Hotel

Rachel Bucknall, Director, Ship Inn, Bridge Inn & TBC Pub Company

Shashank Bhatnagar, Director, Ernespie House

Ellie Lamont, Owner, Mackays Hotel

Russell Imrie, MD, Queensferry Hotels

Stephen Davies, Director & General Manager, Culloden House

Tom Hayward, Director, Argyll House, Oban

David McLaughlin, General Manager, Abode Hotel

Angus Fordyce, Owner, Cavens House

John Martin, Owner, Poppies Hotel

Noru Innes, Owner, Loch Leven Hotel

Marc Jones, General Manager, Holiday Inn & Holiday Inn Express Theatreland

Stuart Horton, Director, Killin Hotel

Julia Kenny, Owner, Cluny Bank Hotel

Ricky Kapoor, MD, The Edinburgh Collection of Hotels

Sue Mooring, Director, Hamilton Hotel Partners

Nicky Williamson, Owner, The West Arms Hotel

Craig Webster, General Manager, Hampton Hotel by Edinburgh Airport

Mike Ball, Chairman, The Hotel Management Company

Douglas Campbell, GM, The Bonham Hotel

Calum Ross, Owner, Loch Melfort Hotel

Anne MacDonald, Managing Director, The Old Manse of Blair

Neil Ellis, Group Operations Director, The Place Hotel

Tom Campbell, Executive Chairman, North Coast 500 Ltd

Iain Jurgensen, MD, Portavadie, Loch Fyne

Chris Wayne-Wills, CEO, Crerar Hotels

Majdi Orifij, GM, Ibis Budget Hotel Edinburgh Park

Billy Hamilton, GM, Buccleuch Arms Hotel

Celia Hague, Regional Manager UK, Motel One Glasgow

Nicholas Russell, Owner, Balbirnie House

John Orr, GM, Glenapp Castle

David Barclay, General Manager, Hotel Du Vin – One Devonshire Gardens

Andrew Scott, CEO, Victus & Heaven Scent Cafe & Restaurant

Hotel Partners who have also endorsed the letter:

Peter Lederer, CEO, Hotel & Hospitality

Lavinia Turner, Hospitality Manager, Wildland Scotland

Kenneth Good, Operations Director, Littles

Heather Matthews, MD, Littles

Carol Ward, Commercial Account Executive, Bruce Stevenson Insurance Brokers

Scott Mullins, Director, Big Flavour Marketing 

Craig Burns, Director, Big Flavour Marketing 

Dorothy Welsh, CEO, Luxury Scotland

Mark McKenzie, General Manager, Surgeons Quarter

Carina Contini, Director, Contini Restaurants

Stuart Broster, Director, Scotland Retreat

Robin Ford, MD, Scotland Retreat

Annie Boslem, Digital Brand Ambassador, Gold Key Media

Lawrence Morrison, Managing Director, Business Coffee Solutions

Anne Gracie Dunn, Director, SONAS Hospitality LTD

Julie Grieve, Founder & CEO, Criton

Allan Nelson, Director, For-Sight LTD

Charles R Holmes, Director, The Hotel Management Company

Lynn Hood, CEO, Focus Hotels Management

Craig Stevenson, MD, Braehead Foods

Alistair Letham, Hotel & Leisure Director, Graham & Sibbald

Jim Gully, Strategy & Planning Director, LBG Commercial

Gary Atkinson, Owner, Hotel & Hospitality Consultant, Glasgow

Tags : First MinisterGlenapp CastleHOTEL MANAGEMENTlockdownScotland
Zoe Monk

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