St Giles House saved from administration as staff step up to keep business going


A Norwich hotel that went into administration in April has been saved after a handful of its most dedicated staff members pulled together to keep the business open.

The 24-bedroom St Giles House fell into liquidation earlier this year after its owners Ensco 1035 failed to pay staff and suppliers ‘for some time’, collapsing with debts of just under £900k in April.

Following the news however, a handful of staff members worked 11-hour shifts to honour bookings and ensure the business remained operational.

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Speaking to Norwich Evening News, Liza Dunnell, who was the reception manager, has now been promoted to general manager, said: “It was a big ordeal, very upsetting and there were literally just a handful of us left and a couple of cleaners for the 24 rooms as we still had bookings,” she said.

“It was hard but I just love my job here. I just love this place and working here was my pride and I didn’t want to see the hotel fail, it is my life.”

The hotel was rescued by landlord of the building Roland Duce who will run the hotel under his company Thurgaton Priory Estates Limited.

The newly-named St Giles House, Terrace and Spa has also undergone a number of new design changes to help reinvigorate business levels and is only offering bed, breakfast and afternoon teas for the time being.

It has since taken back on some of the staff who had left, now employing a total of 17, and will be officially reopened by the Lord Mayor of Norwich, councillor Vaughan Thomas on 20th July.

“Our core staff pulled together through the sad and daunting time and worked together as a team to keep things running as best we could,” said Dunnell. “It is a pleasure working as the general manager in this glorious contemporary 18th century building, watching it grow into a success. I am very excited for what the future holds.”

Tags : administrationhotelsNorwichowners
Zoe Monk

The author Zoe Monk

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