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An introduction to Tayl: The only staff training tool you’ll need

Tayl

Graeme Scott, CEO of Tayl, explains how the platform works and what the benefits are for hotel owners and senior management.

Explain how Tayl works

To put it simply, Tayl is your all-in-one training and compliance platform. Once you sign in, you have access to all the courses your hotel team should ever need. These include essential courses such as Allergens Awareness, Fire Safety, and Manual Handling. The platform also has lots of soft skills training on broad subjects such as Equality and Diversity, Microsoft Excel, and Cellar Management.

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You can also use Tayl to build your own courses, onboard new staff members, track who has done what, and sign policy and procedures documents online.

What are the benefits of using Tayl?

Compliance has always been a minefield for hotels. You hear stories of training managers purchasing individual courses for each new staff member, PDFs flying into spam boxes, and endless excel spreadsheets. And when compliance training isn’t done right, the consequences can be pretty serious. Tayl makes it super easy to see who has done what and the training can be done on your phone or tablet. It really makes training so much easier and more affordable, so hotels can focus more on their customers.

Can you customise Tayl’s training programs to reflect your company’s way of doing things?

Yes, it’s not something hotels often think about, but it’s one of the things we do best. You can easily edit any of our courses to suit your hotel’s needs. For example, if you have a specific menu with a lot of vegan options, you could change our Food Hygiene course to reflect this.

We also have templates on brand guidelines and essential company policies that you can edit. You can also build courses from scratch to help onboard and train up new staff.

How can you monitor staff progress?

You can assign courses automatically to team members with different roles and responsibilities. Once they’re there, you can see who has done which courses. Users simply have a red mark beside their name if there’s training that’s overdue. And they have a green mark if they have done all their assigned courses.

This is simple for small businesses. Large companies can download CSVs and look at the data and courses in any way they want.

What are the benefits of effective training in general?

It’s hard to get good staff sometimes. So, hotels and businesses are starting to see the importance of retaining their staff and keeping them happy. Retention rates improve when onboarding and training is done well. Customer complaints reduce when your staff are content. And effective training generally makes everyone’s life a whole lot easier!

What are the most beneficial courses available for hotel staff?

That really depends on which role you are in. Our accredited compliance courses are required by law, so they’re definitely beneficial for training managers! I think our manual handling is essential to almost everyone on the planet. So many people still get it so wrong when they have to move large objects!

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Eamonn Crowe

The author Eamonn Crowe

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