Tech start-up sets target for ‘handy’ device to be rolled out to 1 million hotel rooms


The new ‘handy’ smartphones for hotel rooms is currently on schedule to be present in over 1 million rooms worldwide, smashing its target set by its ambitions owners.

Hong-Kong based tech start-up company Tink Labs developed ‘handy’ to overcome frustrations with roaming charges for international guests when visiting a hotel in another country.

The free smartphone device has seen a rapid take up by hotels all over the globe, present in over 20 cities, including 60% of hotels in Hong Kong and 20% of all hotels in London.

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London properties to adopt the innovation include Ten Manchester Street Hotel and The Montcalm.

‘handy’ is a free smartphone that guests can use at their disposal during their stay at the hotel, connecting with what’s on in the local area, making calls abroad free of charge and buying extras from the hotel such as spa treatments and room service.

Created by young entrepreneur Terence Kwok, the company has now set itself the ambitious target of rolling out the device to 1 million hotel rooms worldwide, and 125,000 rooms in the UK alone.

For hoteliers, the ‘handy’ device results in an average spend increase is around $20 per room per night.

Kwok says to BH: “It’s not just about reaching out to hotels and signing them on, we work hard to customise so that it’s a tailored experience for each hotel. We work closely with the hotel so we are miaxmising their ROI, so we are able to show to hotels that this is something they should offer. We want to see this as standard in the hospitality industry.”

While London is the only UK city to benefit from ‘handy’, other cities in the pipeline range from Oxford and Manchester to Ireland and Scotland.

“The UK is a major market for us,” adds Kwok, “we want to reach 125,000 rooms and we think it’s doable.”

Image: The Montcalm has taken up the device

Tags : hong kongLondon.ManchestertechTen Manchester Street HotelThe MontcalmTink Labs
Zoe Monk

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