Sarah Ballam, formerly rooms operations manager at The Chester Grosvenor, has been promoted to hotel manager at the five-star property.
Ballam joined the hotel in 2013 and has since risen through the ranks to reception manager, front of house manager and latterly rooms operations manager, before now leading the day-to-day operation of the hotel.
Her role will now involve overseeing all of the hotel’s departments, including restaurants, meeting and events and the spa, in addition to front of house, housekeeping and maintenance.
General manager of The Chester Grosvenor, Richard Grove, comments: “Since joining the team in 2013, Sarah Ballam has established herself as a vital part of the hotel’s ongoing success.”
“With her wealth of experience in structured leadership and impeccable customer service, she will build on the improved guest experience with an emphasis on attention to detail across all service areas, whilst helping to retain the accolades that the hotel has held for many years.”
In the past two months, The Chester Grosvenor has earned its place on The Sunday Times’ ‘Top 100 British Hotels’ list, in addition to Simon Radley at The Chester Grosvenor ranking in the Waitrose and Partners ‘Top 50’ Good Food Guide 2019.
Last month, the restaurant retained its Michelin star for the 29th consecutive year.
Ballam adds: “Being part of such an exceptional team has always been an immense privilege, and to now evolve into hotel manager is an exciting opportunity to lead, develop and inspire individuals to grow on their own journey with The Chester Grosvenor.”
The Chester Grosvenor is part of the Deluxe collection of the Bespoke Hotels portfolio and is a member of Pride of Britain Hotels and Small Luxury Hotels of the World.