The Mandolay Hotel invests in contactless guest experience upgrade

Mandolay Hotel – Exterior

Many boutique hotels pride themselves on offering something different from the corporate blandness of the big chains where rooms, décor and even the property itself can be identical no matter what the city or country.

Guildford’s Mandolay Hotel is a case in point. The property has just raised the bar further with an upgrade of its guest rooms and suites to offer guests the choice of collecting their key from reception or getting it sent to them remotely via their smartphone.

Matthew Milliken, Managing Director of the hotel, says “With guests placing more emphasis on hygiene measures than ever before many hoteliers, ourselves included, have asked the question what measures can we take that will help, reassure and encourage bookings without detracting from the overall guest experience.

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“Having already refurbished the hotel décor to a high standard, we looked at what else we could do. As our rooms, suites and private coach house accommodation still used physical metal keys we asked what role could technology and a low-contact access control solution contribute to our overall hygiene strategy, as well as provide robust security to comfort even the most discerning guest?”

Recognising the versatility and contactless convenience that swapping out keys for modern electronic handle sets could provide, some 100+ bedroom and back of house doors have now had their mechanical keys replaced with SALTO battery operated smart electronic handle sets. In addition, to provide a touchless exit system in reception, SALTO Wave XS provides 100% touch-free automated access control and hands-free entry or exit.

The hotel now has the guest experience upgrade it wanted and can offer guests the choice of a traditional key card or the flexibility of mobile.

Managing Director Matthew Milliken concludes, “To make sure our guests are secure during their stay, we wanted a stylish high performance locking system that not only looked good, but also offered us the latest technology and was capable of growing with us in the future.

“SALTO provided all of this and more and our smart locks now give us the flexibility we want plus the benefits of an online solution that is integrated with our FOH management system.”

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Zoe Monk

The author Zoe Monk

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