The Montcalm London equips staff with Google Glass


Luxury boutique hotel, The Montcalm London Marble Arch has become the first hotel in the capital to train its staff to use Google Glass.

The five-star property is training its guest experience managers in using the new technology, so they are able to offer visitors advice on restaurants, shops and attractions within the local area.

By using Google Glass, it frees staff up to better engage with guests, allowing them to maintain eye contact while accessing information and takes them away from being behind a desk. It also creates a talking point among intrigued guests.

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Google Glass was launched in the UK in June, and features a transparent display that creates the illusion of a 60cm screen floating about 2.5 metres in front of the wearer’s eye, which can be used to display information apps.

A built-in camera and microphone can record photos, video and audio, while the device can play back audio by sending vibrations through the wearer’s skull using a bone conduction transducer, or via traditional headphones.

Last month we reported that a hotel in Chicago was pioneering the use of Google Glass among its guests, and now The Montcalm has become the first hospitality establishment to introduce the device into its operations in the UK.

The hotel already has plans to launch Google Explorer packages, syncing this with in-room iPads, taking its technology offering to an entirely new level.

Rahul Arora, managing director of Luxury Hotels Group, who led the training, said: “The Montcalm London Marble Arch is always looking to be at the cutting edge of guest services and technology, and the use of Google Glass is a great way to combine the two. It’s early days for Google Glass in the UK, and we are excited to be a pioneer in our industry. As a wider selection of suitable apps becomes available, the staff here at The Montcalm will be the first in the hotel sector to use them. It’s great fun for the staff to use and a real talking point among the guests, encouraging interaction between guests and staff.”

“The basics of providing a great hospitality experience don’t change – our staff are knowledgeable, friendly and courteous, but by using Google Glass we are enabling them to provide an extra dimension to an immaculate service,” added Rahul.

Guest experience manager Janine Mallia, one of the first members of staff at The Montcalm to receive Google Glass training, said: “It’s been a really good experience learning how to use this new technology. It’s fun to use and by having so much information literally right in front of our eyes, we will be able to offer our guests an even better service.”

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Zoe Monk

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