close

Tom Kerridge slams ‘no shows’ as 27 diners fail to turn up for reservation at Corinthia Hotel

Kerridge

Chef Tom Kerridge took to Instagram at the weekend to slam the 27 people who failed to turn up for their reservation at his restaurant at the Corinthia Hotel on Saturday.

The popular chef, who opened Kerridge’s Bar and Grill at the luxury London hotel in 2018, called the party ‘selfish’ and said their behaviour ‘disgraceful, shortsighted and down right unhelpful’ as the hospitality industry struggles to get back on its feet following the coronavirus pandemic.

His post on social media also added that the party’s decision not to show up, ‘now costs us’ and adds to the ‘issues already being faced’.

Story continues below
Advertisement

The post read: “To the 27 people that booked @kerridgesbandg and then failed to turn up on a Saturday night… This industry like many others is on the verge of collapse. Your behavior is disgraceful, shortsighted and down right unhelpful… all of you ‘no shows’ in all restaurant up and down the country are adding to the issues already being faced… YOU are putting peoples (sic) jobs more at risk… we put staff levels to the number of covers booked and when you fail to turn up, it now costs us, which in turn will force very uncomfortable and hard decisions about staffing levels. You are the worst kind of guest, that is ‘selfish’. I hope you have a good look at yourselves…”

His response garnered support from fellow industry colleagues, including critic Jay Rayner, who said Kerridge’s post was ‘a completely justified howl of rage’. He tweeted: “If you book a restaurant, either go or cancel in good time. Don’t be a dick and just not show.”

Tags : Corinthia HotelLondonrestaurantTom Kerridge
Zoe Monk

The author Zoe Monk

1 Comment

  1. There is no doubt that a solution needs to be found and charging a deposit is the obvious answer however in city eating out environments most restaurants are faced with a dilemma because with a huge choice of restaurants then charging a deposit will simply direct customers to their competitors.

    My company spent a long time working on a tech solution to this issue and last year we carried out telephone research with around 50 calls to Birmingham City Centre restaurants.

    The alarming fact that came out of this research was that only three said they would be interested in a solution even though 90% confirmed they experienced the issue on a regular basis!

    Our overriding opinion was that it was an issue, whilst very frustrating and costly, restaurants seem to accept that this is just the way it is!

    For that reason we decided to shelve the idea because we didn’t want to invest heavily in both time and money developing the concept only to find it impossible to sell!

    HOWEVER recent events have brought the issue into national focus and quite right too as many restaurants are facing almost certain closure and No Shows are an unwelcome component in speeding up that eventuality… a solution is needed more than ever!

    We have taken another look at the project and believe we now have the perfect solution that will enable a restaurant to risk assess table bookings!

    We are looking for restaurant owners across the UK to contact us if they would be interested in coming on board with the trial. Only owners who are committed and motivated to do something about this issue should call… Brian Foster on 07970 292203

Leave a Response