TOP TIPS: How to hire brilliant hospitality staff


According to recent research by HR Magazine over 53% of leading industry figures believed that ‘out dated perceptions’ were preventing people from the UK from viewing hospitality as a worthwhile career choice, despite it being one of the largest industries.

Dominque Harrison one of the four Directors of The Halston, an award-winning hotel, apartments and events business in the northern city of Carlisle believes it’s key to attract people when they are young.

Here are Dominque Harrison’s top three tips for hiring and retaining hospitality staff.

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  1. Offer flexible shifts and fixed hours to suit the different needs of staff who may have families, dependents, or are studying. Try to make sure you watch the hours your team members are working to ensure they aren’t too high, that’s when disenchantment starts to creep in.
  2. Attract people through part time work when they are still at school aged 15/16 years so they can start to experience the industry whilst having the safety net of studying. Throughout my career I’ve found that it’s a joy working with young people as they take their first steps into the world of work, helping them develop the confidence and skills they need to succeed.
  3. Make sure you get to know your team and have an open-door policy. I know all of our staff and I’d be upset if I didn’t. This means I can help encourage individuals to play to their strengths and pursue their passions within their job. You need to demonstrate there is room for progression, growth and development.

Dominique goes on to say: “As a business we are still quite young, 2019 sees us celebrating our 5th Birthday. We started from scratch, there was no guidebook to follow, so we are now looking back at how we can improve what we offer our staff and how we can develop training that ensures we maintain high levels of customer service. Wellbeing is key and we launched an evening yoga class, which has proved very popular with the public and staff.  We offered staff a free trial session and then heavily discounted price for future classes, it’s been lovely seeing people from different teams mixing in a more social space.”

“Small changes to the culture of your business can make big impact and help you to find and keep great staff. As business owners we can help change negative perceptions by setting good examples and investing in our staff because they are the frontline and the ambassadors for our industry.’ 

About Dominique Harrison: As well as being a director of two property development companies, is co-founder and managing director of the award winning Halston hotel, Carlisle.

Tags : adviceCAREERShotelsHR
Zoe Monk

The author Zoe Monk

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