Paul Beesley, director of business training and consultancy business Beyond Theory, shares his top five tips for training junior staff to become senior. Beyond Theory will be exhibiting at the Independent Hotel Show for the first time this year.
- Make sure that your new managers are clear about their role. Hoteliers can often make assumptions that the new managers know more than they do. New managers may be shy about asking for help, so encourage them to speak up.
- Provide ongoing coaching for your new managers – not just on what needs to be done but how things need to be done. After all, you’re empowering you new manager to take charge when you’re not there. Build knowledge, develop skills and encourage attitude.
- Give them freedom to make mistakes. This form of learning will build confidence. Of course, you’ll need to manage the risk of some things going wrong. However by providing feedback that is constructive rather than damaging will turn errors into learning.
- Provide them with quality leadership and management training. Stepping up into a management role is a huge change. Training will signal the difference – for them and for others as well as for yourself. Skills such as assertiveness and managing conflict are essential for new managers to learn to make sure standards are followed.
- Be patient and your return on investment will pay off in time. Provide regular and (especially in the early days) frequent feedback sessions. Make these enjoyable meetings and encourage progress. Confidence breeds confidence but this will be quickly eroded by constant negative feedback.
People often ask, ‘Are managers born or are they made?’. We know that leadership skills can be learnt. But the environment has to be right in terms of direction and support.
For more advice on training, visit Beyond Theory at stand 153 at the Independent Hotel Show 2017 at Olympia, London on 17 and 18 October.