Two Newcastle boutiques capitalise on Whatsapp to keep connected with guests

New Northumbria Hotel External 1

Two hotels in Newcastle have brought in a new instant messaging service to ensure they stay connected to every guest during their stay.

Grey Street Hotel and the New Northumbria Hotel, Jesmond have become the first hotels in the city to introduce a special Whatsapp service for hotel residents.

Once guests have checked in to the hotels – which are both owned by Newcastle-based leisure and hospitality giant, Malhotra Group plc – they will receive a number via which they can text their orders directly to reception.

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The hotels are hoping the new service will make it easier for guests to order room service or a book a table in one of the restaurants.

The scheme’s instigator, group business development manager, Fabian Pritchard, believes it will bring an added level of convenience to corporate and leisure guests alike.

“Instant messaging is such a familiar means of communication now that this is a logical service to offer,” he said.

“So, if they are out for the day, they can use the Whatsapp service to either book a   table in the restaurant for their return or have a meal and drinks delivered to their room when they return.”

Tags : Newcastle hotelsWhatsapp
Zoe Monk

The author Zoe Monk

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