Karen joined the Grove of Narberth in 2017 as the Reception and Reservation Manager having cut her teeth moving through the ranks at Cliveden and Gidleigh Park.
In 2018 Karen was promoted to House Manager and deputised in the absence of a General Manager with the support of owners Neil and Zoe Kedward until the appointment of Thomas Ferrante in 2019.
In her role Karen takes care of the Grove’s Housekeeping, Reservations, Revenue Management and Reception and has been a key figure in the hotel’s success in 2019. She brings her skills, knowledge and dedication to the role on daily basis alongside her true passion for hospitality and desire to do the right thing, both for her guests and her team.
Karen was also recognised at the Boutique Hotelier Awards in 2019.