Hoteliers need to invest in technology and new solutions as they prepare to reopen in the ‘new normal’, dormakaba’s John Hardman tells BH editor Zoe Monk in a new video interview.
Hardman, who is product marketing manager at security and solutions provider dormakaba, explains how the right technology will be key to connecting with guests whilst distancing rules apply, and how investing now will pay dividends in terms of brand reputation and customer loyalty.
Hardman also adds which solutions can still offer the personal service that hotels are renowned for, and drive awareness without being intrusive.
dormakaba UK & Ireland is a member of the dormakaba group.
The company specialises in a portfolio of services within security and access for rooms and buildings.