World’s first hotel service robot coming to US market – is the UK next?

LG CLOi Servebot

LG Business Solutions USA has announced that the LG CLOi ServeBot, the world’s first hotel service robot, is coming to the U.S. market in early 2022.

Model LDLIM21 is the world’s first commercial service robot to receive UL 3300 certification for safe operation in “complex commercial environments”, including restaurants, shops and hotels.

The devices can carry up to 30 kilograms of food or goods and are designed to assist with employee workloads, enabling better customer service and increasing operational efficiency.

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Offering up to 11 hours of operation on a single charge, the LG CLOi ServeBot features three shelves that can each hold up to 10 kilograms for a total delivery capacity of 30 kilograms

The robot can be programmed for a variety of floor plans, enabling precise multi-point deliveries ranging from densely packed restaurants to hotel receptions.

LG CLOi ServeBot operates using a number of sensors and technologies.

Combining data from a LIDAR detector, a 3D camera, a Time of Flight (ToF) sensor and a bumper sensor, it can recognise stationary and moving objects in its path and make real-time adjustments to avoid collisions.

Each shelf also has its own ToF sensor, so the robot knows when an item has been removed and it can move on to the next destination.

ToF sensors determine how far away objects are by measuring the time it takes a pulse of light to be reflected back, making them useful for both navigation and shelf occupancy detection.

Jeffrey Weiland, B2B robotics team leader at LG Business Solutions USA commented: “The LG CLOi ServeBot is truly a breakthrough for all kinds of consumer-focused businesses, from restaurants to retail stores to hotels.

“As the first commercial service robot to receive UL certification for safe operation in consumer environments, the CLOi ServeBot’s semi-autonomous operation offers businesses an effective means to provide enhanced service, while freeing staff to focus on customer relations and build relationships that encourage repeat visits.

“Whether it’s delivering food from the kitchen to a table or packages from the storage room to the front counter, LG’s CLOi ServeBot can navigate virtually any environment and free up staff to handle direct customer service.”

Tags : hotel techhotel technologyTECHNOLOGY
Eamonn Crowe

The author Eamonn Crowe

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