This month, hoteliers Dan Brod and Charlie Luxton recognise employee Hannah Bellefontaine for her initiative, exemplary attitude and commitment to her role at The Beckford Arms, Wiltshire
Name: Dan Brod and Charlie Luxton
Job title: Co-owners of The Beckford Arms, Wiltshire; The Talbot Inn, Somerset and Bramley Products
Why have you nominated Hannah Bellefontaine as this month’s star hotelier?
Hannah embodies our values as owners and delivers them with a sense that they are her own. She is loyalty personified and infinitely adaptable. She concentrates on the moment which is the key to good hospitality, but can also think ahead. She set up the daily administration functions while we were opening our second property, The Talbot Inn, using her knowledge built up at The Beckford Arms — while dealing with daily functions at The Beckford Arms — and has even helped market our own range of boutique bath and body amenities, Bramley Products, to other boutique hotels.
How has Bellefontaine gone above and beyond the call of duty?
Last week, Hannah was sorting out a functions and rooms issue with a tricky customer by email from her hospital bed, just an hour after giving birth to her second child, Florence. We’re incredibly lucky to have an employee who is so enthusiastic and cares about every single guest. She can be a little scatty sometimes but that is also her charm.
Good employees make for a great boutique hotel experience and this experience starts before customers arrive, Hannah knows this and delivers day in day out — we hope she stays forever. Well done — you earned the accolade yourself through all the small things.
Name: Hannah Bellefontaine
Job title: Functions and reservations manager at The Beckford Arms — currently on maternity leave
What do you enjoy most about your role?
I enjoy the different challenges each day brings, working alongside such an innovative and diverse management team, and striving to deliver the high standards this industry demands.
What are your three tips for being successful in your role?
• Go the extra mile to exceed expectations every time.
• Listen to your customers.
• Always have a ‘can-do’ attitude and a smile.
What are your career goals?
• To be the best at what I do.
• To expand my knowledge of this ever-evolving business.
• To develop my role and take the lead in more projects.
Nominate your hotel heroes
If you would like to nominate your top employee to feature as a Boutique Hotelier hotel hero, email firstname.lastname@example.org