The Boutique Hotelier Awards winners for 2023 were announced at a glittering live ceremony in London on Monday 16 October 2023.
The awards took place at the Chelsea Harbour Hotel following months of anticipation, with 15 awards handed out in total.
Close to 300 hoteliers and hotel suppliers gathered to see the winners being unveiled and were treated to a Champagne reception and a three-course dinner.
2023 BOUTIQUE HOTELIER AWARDS VIDEO
The evening saw hotels from a cross-section of the UK win big, ranging from country manor houses to seaside resorts. Properties in the Cotswolds, the Lake District and Bournemouth all scooped awards during the celebration.
The evening began with a passionate speech from our charity partner Room to Reward and a raffle which included fabulous prizes such as an overnight stay for two at The Nici in Bournemouth.
Raffle donations on the night raised an incredible £3,500. To find out more about the hotels, charities and Hidden Heroes – and the impact your donations will have – visit: www.roomtoreward.org/r2r-impact. To find out more about becoming a hotel partner, contact Adam Terpening adam@roomtoreward.org. To nominate a charity you or your team are close to who could benefit from giving their volunteers a well-earned break, contact Joe Langtree joe@roomtoreward.org
Hoteliers were first invited to submit nominations for the awards in August, with three shortlists – decided by Boutique Hotelier’s in-house editorial experts – announced in September.
The public was then invited to vote for their favourite hotels, teams and individuals from the shortlists. More than 16,000 votes were cast before the deadline of midnight on 9 October 2023.
There were 15 award categories in total, ranging from Best Interior Hotel Renovation to General Manager of the Year.
The Lifetime Achievement Award was the only category not subject to a public vote and was instead decided entirely by Boutique Hotelier’s editorial team.
Zoe Monk, senior editor and Eamonn Crowe, editor at Boutique Hotelier comment: “The Boutique Hotelier Awards have grown exponentially since first launching three years ago and are always a celebration of innovative ideas and best practice in the UK’s boutique hotel industry. Hoteliers continue to face tough challenges, but we wanted tonight to be a celebration of those teams and individuals that have responded to these challenges with vigour and pragmatism, continuing to inspire both their hotel guests and fellow staff.”
Discover the full list of winners below and click on the name of each category to find out why the winners were chosen.
Boutique Hotelier Awards 2023 winners
Product Categories
Best Hotel Technology Product (under 100 employees)
Winner: WedPro by Wedding Dates
Best Hotel Technology Product (over 100 employees)
Winner: Journey Hospitality
Best Spa/Amenities Product
Winner: VANITY GROUP
Hotel Categories
Best Interior Hotel Renovation
Winner: The Nici, Bournemouth
Best Sustainable Achievement – sponsored by VANITY GROUP
Winner: Red Carnation Hotels
Best Boutique Spa – sponsored by Premier Software
Winner: Seaham Hall, Seaham
Most Innovative Marketing Campaign – sponsored by RMS Cloud
Winner: Beaverbrook, Surrey
Wellbeing Champion – sponsored by Trybe
Winner: Jessica Grant Sloyan, director of spa and wellness, Lucknam Park
Best Boutique Hotel Restaurant – sponsored by High Level Software
Winner: The Samling, Lake District
Best Boutique Hotel Bar
Winner: The Bar at No.15 by Guesthouse
Boutique Hotel of the Year – sponsored by Silentnight
Winner: The Royal Crescent Hotel & Spa, Bath
Staff categories
General Manager of the Year – sponsored by Profitroom
Winner: Ed Fitzpatrick, Homewood, Bath
Team of the Year – sponsored by Guestline
Winner: The People Team at Luxury Family Hotels
Unsung Hero of the Year – sponsored by Sabeeapp
Winner: Garry Orris, duty manager, The Pig Brockenhurst
Lifetime Achievement Award
Winner: Sue Williams, general manager, Whatley Manor
