BH Awards: Customer Service Star shortlist


After months of anticipation and a record number of entries, the big reveal of the finalists for the 2019 Boutique Hotelier Personal Service Star Awards has now begun.

Yesterday saw the announcement of two categories – Bar Manager of the Year and Restaurant Manager of the Year – as momentum builds ahead of the ceremony in October 15th.

Now we can reveal the finalists in the Customer Service Star category, sponsored by Star Quality Hospitality Consultancy, and Front of House Manager of the Year.

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From country house hotels, to boutiques in the city, managers, owners and staff were eager to give their employees the recognition they deserve.

The shortlist for Customer Service Star, sponsored by Star Quality Hospitality is:

Kim Whitehorn – The Athenaeum

Tina Patla – The Inn on the Lake

Shaqueen Wilson – Good Hotel London

John Stratford – The Vineyard

Samantha Banks – St Michaels

The shortlist for Front of House Manager of the Year – also announced today – can be seen here.

Now with the shortlists being announced, the winners will be decided by a judging panel – consisting of top industry experts; Peter Hancock, chief executive, Pride of Britain Hotels, Giovanni Grossi from The AA, Philip Turner, founder, The Chestnut Group and Michele Mella, general manager, Barnsley House.

The winners will then be revealed at the Boutique Hotelier Personal Service Star Awards on October 15 at Hilton Olympia.

The event, taking place on the first day of Independent Hotel Show 2019, is free to attend for hoteliers and staff and will be a night of free-flowing Champagne and canapés.

To secure your place to the event, please email to get on the guest list.

The sixth year of the Boutique Hotelier Personal Service Star Awards is sponsored by: Mite Linen, Star Quality Hospitality, Out of Eden and Guest talk.

Tags : BH AwardsBHPSSBoutique Hotelier Personal Service Star AwardsCustomer serviceMonica OrshortlistsStar Quality Hospitality is now sponsor of Customer Service Star Award
Zoe Monk

The author Zoe Monk

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