In May last year, Homewood in Bath, one of the new hotel acquisitions by renowned hoteliers Ian and Christa Taylor, welcomed a new managing director.
Neil Glasspool joined the four-star, 21-bedroom hotel from his role of operations manager at Three Daggers Operating Ltd where he had been for two years.
The Taylors acquired Homewood from Longleat Group Hotels in August 2018, following a transformation process will be run alongside the group’s other properties, No.15 Great Pulteney and The Bird Bath.
Upon joining, Glasspool said that it was the ‘unique sense of style and quality offerings’ of the Kaleidoscope Collection that attracted him to the role. He now works closely with Ian and Christa to develop and meet the brief and masterplan to make Homewood a real destination within the luxury boutique hotel sector.
Already Glasspool has had a major impact on the business levels at Homewood, enhancing the guest experience and overseeing a refurbishment of the public areas. New systems have been implemented, a new spa menu launch using organic ila products and the restaurant concept has been changed all in a bid to rebrand and reposition the hotel in the marketplace.
He told Boutique Hotelier that a ‘strong plan’ is key, with clear timescales and achievements outlined to help him get to grips with the business and how it operates.
“Communication and involvement is key,” he says, “the team know my door is always open for support and I never ask someone to do something I’m not prepared to do myself.”
Owned by: Ian and Christa Taylor